📍 Office # G-2, Ayub Residence Plot No. 4, Near Queen Mary College, Lahore
📞 0311 322 322 3  |  ✉️ tricontrack@gmail.com

Frequently Asked Questions

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We've Got Answers

Can't find what you're looking for? Reach out and our team will get back to you within one business hour.

How quickly can Tricon Track be installed on my vehicle?+

Most installations are completed the same day by a certified technician, either at your location or one of our depots in 25+ cities.

Do I need to sign a long-term contract?+

No — our Starter and Standard plans are month-to-month. Enterprise clients can opt into annual billing for a 15% discount.

What's included in the monthly per-vehicle fee?+

The platform, SIM data, dashboard and mobile app access, and 24/7 control-room monitoring. Hardware and installation are a one-time separate fee.

Is there a discount for larger fleets?+

Yes — fleets above 50 vehicles qualify for Enterprise pricing and custom volume discounts. Contact sales for a tailored quote.

How often does the GPS location update?+

Every 10 seconds by default while the vehicle is moving, with configurable intervals for idle or parked states to save battery and data.

Does tracking still work in areas with poor cellular coverage?+

Devices buffer location data locally and sync automatically once connectivity is restored, so you never lose trip history.

Can I access the platform via API?+

Yes, Enterprise plans include REST API access for integrating live location, alerts and reports into your own systems.

What happens if my vehicle is stolen?+

Press the panic button in-app or call the control room — we immediately verify the alert, engage the remote immobilizer where safe, and coordinate recovery with law enforcement.

Is my fleet data kept private?+

Yes — your data is never sold or shared with third parties. See our Privacy Policy for full details on data handling.

What support is available outside office hours?+

Our control room operates 24/7, 365 days a year for tracking, alerts and emergency response, regardless of your plan.

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